IT Applications and Services

Doclan capture the IT services supporting the business, understanding the applications that support these services and the underlying infrastructure supporting the applications. A full dependency relationship is captured between IT systems, partners and owners into a simple to read handbook of knowledge.

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DELIVERABLES

A data-linked Application Handbook is created with a map to the IT service catalogue and the related software applications. Information is also shared as raw data in excel format.

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The goal is to ensure that knowledge of business critical applications and services, sourced from staff and systems, is captured and documented.

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The framework prepares for deep dive analysis of application and system interaction to fully understand the application landscape.