Know the unknowns
Reveal hidden or assumed details before they become risk, cost or failed change.
IT KNOWLEDGE / PROGRESS THROUGH CLARITY
01 — A LIVING MODEL OF IT KNOWLEDGE
The reality behind your IT enterprise.
Your technology is connected.
The knowledge often isn’t.
Infrastructure, applications, services, processes and people form one living system. Doclan makes that system visible.
02THE CLARITY PRINCIPLEONE SHARED IT REALITY
WHAT CLARITY MEANS AT DOCLAN
Seeing what others don’t—
and making that insight visible.
Clarity runs through the product, the customer experience and the way we work. It turns complexity into something that can be seen, understood and shared—so organisations can move forward with confidence.
Understand complexity
Create one comprehensive picture that every stakeholder can understand and share.
Decide from reality
Replace fragmented perspectives with accurate, trusted knowledge at the point of decision.
03TEASER DEMOCLARITY / IN MOTION
SEEING IS BELIEVING
Watch the IT enterprise
take shape.
See how Doclan turns complex, fragmented technology knowledge into a visual resource that leaders and operational teams can understand together.
DOCLAN / TEASER DEMOFULL HD
04ROLE-LED DISCOVERYYOUR CLARITY PATH / 3 STEPS
Clarity starts with
where you stand.
Everyone needs the same underlying IT reality, but each role sees a different part of the challenge. Choose your perspective and find the clearest path forward.
STEP 01 / 03
Where do you sit
in the business?
Select the role closest to your responsibilities.GlobalCaptured Presence in over 100 countries
4 weeksTo see the enterprise on one page
2012Focused on IT Knowledge for 14 years
1 viewAcross people, systems and process
05SOLUTION OFFERINGSCONNECTED BY CLARITY
One enterprise.
Four connected views.
Doclan is a specialist service—not another software platform. We work as an extension of your team to capture, structure and visualise knowledge in the tools you already use. In Doclan’s experience, the service is typically 2–5 times more cost-effective than building and maintaining the equivalent capability in-house.
01
IT Infrastructure
See the entire estate—from sites and racks to virtual platforms and cloud—with the context needed to plan and support it.
Discuss this service02
Applications & Services
Connect business services, applications, owners, suppliers and underlying infrastructure in one navigable view.
Discuss this service03
IT Process & Procedures
Create visual, usable runbooks for operations, support, disaster recovery and cyber incident response.
Discuss this service04
Business Process & Procedures
Capture the as-is process clearly so teams can train, standardise, streamline and scale.
Discuss this serviceTHE CHARACTER OF CLARITY
How we make
clarity credible.
Visual
Clarity starts with seeing.
Comprehensive
Detail matters because decisions depend on it.
Trusted
Expertise and integrity build confidence.
Pioneering
Progress comes from doing things differently.
Secure
Confidence depends on how knowledge is handled.
Clarity
Remove ambiguity and enable confident action.
06 / TWO PHASES. ONE LIVING KNOWLEDGE ESTATE.
Build the baseline.
Keep it alive.
Phase 1 creates an accurate documented representation of the technology estate. Phase 2 is the managed service that keeps it current, assured and increasingly complete as the organisation changes.
PHASE 1Discover, build and deploy.
PHASE 2Maintain, assure and enhance.
Discover the estate
We agree scope, collect and structure the information, and engage subject-matter experts to understand the as-is environment.
Build & deploy
We validate, connect and publish an accurate documented representation of the customer’s technology estate.
Maintain & assure
As infrastructure, applications, services, suppliers and processes change, Doclan updates the knowledge model, validates the information and republishes affected documentation.
Enhance over time
We increase coverage, resolve knowledge gaps, improve data quality and expand into areas beyond the original deployment.
PROGRESS STARTS WITH A CLEAR VIEW.